Terms And Condition | State News AI

STATE NEWS AI: TERMS AND CONDITIONS

Effective Date: 23 December, 2025
Last Updated: 23 December, 2025

1. ACCEPTANCE OF TERMS

By accessing or using the State News AI website, platform, or services ("Platform"), you ("User," "Client," or "you") agree to be bound by these Terms and Conditions ("Terms"). If you do not agree to these Terms, please do not use our Platform.

State News AI ("Company," "we," "us," or "our") reserves the right to modify these Terms at any time. Continued use of the Platform after modifications constitutes acceptance of the updated Terms.

2. SERVICE DESCRIPTION

2.1 Platform Overview

State News AI operates as a News Portal as a Service (NPSaaS) platform, providing comprehensive solutions for:

Creation and management of hyper-local news channels
News portal development and hosting
Content management systems
Digital publishing tools
Analytics and reporting services

2.2 Service Categories

For News Channel Owners:

Custom news portal development
Content management solutions
Broadcasting tools and infrastructure
Audience engagement features

For Portal Owners:

White-label news platform solutions
Technical support and maintenance
SEO and digital marketing tools
Revenue optimization features

3. ELIGIBILITY AND REGISTRATION

3.1 Eligibility Requirements

Users must:

Be at least 18 years of age
Have legal capacity to enter into binding agreements
Provide accurate and complete registration information
Comply with all applicable laws and regulations

3.2 Account Registration

Users must create an account to access certain Platform features
You are responsible for maintaining account confidentiality
You agree to notify us immediately of any unauthorized use
One person or entity may maintain only one account

3.3 Verification Process

We reserve the right to:

Verify your identity and credentials
Request additional documentation
Suspend accounts pending verification
Refuse service to any applicant

4. USER RESPONSIBILITIES AND CONDUCT

4.1 Acceptable Use

Users agree to:

Use the Platform only for lawful purposes
Provide accurate, current, and complete information
Maintain the security of login credentials
Respect intellectual property rights
Comply with journalistic ethics and standards

4.2 Prohibited Activities

Users shall not:

Publish false, misleading, or defamatory content
Violate any local, state, national, or international law
Infringe upon intellectual property rights
Engage in hate speech or discriminatory content
Share explicit, violent, or inappropriate material
Attempt to breach platform security
Spam or engage in unauthorized marketing
Impersonate other individuals or entities

4.3 Content Standards

All content must:

Be factually accurate and verifiable
Respect privacy rights of individuals
Comply with press council guidelines
Maintain journalistic integrity
Follow ethical reporting standards

5. CONTENT POLICIES

5.1 User-Generated Content

Users retain ownership of original content
Users grant us license to host, display, and distribute content
We reserve the right to moderate and remove inappropriate content
Users are solely responsible for their published content

5.2 Content Moderation

We reserve the right to:

Review and moderate all content
Remove content violating these Terms
Suspend accounts for policy violations
Report illegal content to authorities

5.3 Copyright and DMCA

We respect intellectual property rights
Users must not infringe copyright
We comply with Digital Millennium Copyright Act (DMCA)
Copyright holders may submit takedown notices

6. PRIVACY AND DATA PROTECTION

6.1 Data Collection

We collect and process data in accordance with our Privacy Policy, including:

Personal identification information
Usage data and analytics
Content and communications
Technical information

6.2 Data Security

We implement appropriate security measures to protect user data, but cannot guarantee absolute security.

6.3 Data Retention

We retain user data as necessary for service provision and legal compliance.

7. SUBSCRIPTION AND PAYMENT TERMS

7.1 Service Plans

Various subscription tiers available
Features and limitations vary by plan
Pricing subject to change with notice

7.2 Payment Terms

Payments due in advance
Accepted payment methods specified on Platform
All fees are non-refundable unless otherwise stated
Late payments may result in service suspension

7.3 Refund Policy

Refunds considered on case-by-case basis
Technical issues warranting refunds must be reported within 7 days
Account termination for policy violations voids refund eligibility

8. INTELLECTUAL PROPERTY

8.1 Platform IP

The Platform, including software, design, and functionality, is owned by State News AI and protected by intellectual property laws.

8.2 User Content License

Users grant us a non-exclusive, worldwide, royalty-free license to use, reproduce, and distribute user content for platform operation.

8.3 Third-Party Content

Users must obtain proper licenses for third-party content and indemnify us against related claims.

9. SERVICE AVAILABILITY AND LIMITATIONS

9.1 Service Uptime

We strive for maximum uptime but cannot guarantee uninterrupted service
Scheduled maintenance will be announced in advance
Emergency maintenance may occur without notice

9.2 Technical Support

Support levels vary by subscription plan
Support provided during business hours (9 AM - 6 PM IST)
Response times vary based on issue severity

9.3 Service Limitations

Usage limits may apply based on subscription plan
We reserve the right to implement fair usage policies
Resource-intensive activities may be restricted

10. LIMITATION OF LIABILITY

10.1 Disclaimer of Warranties

THE PLATFORM IS PROVIDED "AS IS" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED.

10.2 Limitation of Damages

IN NO EVENT SHALL STATE NEWS AI BE LIABLE FOR:

Indirect, incidental, or consequential damages
Loss of profits, data, or business opportunities
Damages exceeding the amount paid for services
Third-party actions or content

10.3 User Responsibility

Users acknowledge that they use the Platform at their own risk and are responsible for their content and actions.

11. INDEMNIFICATION

Users agree to indemnify and hold harmless State News AI from any claims, losses, or damages arising from:

User's violation of these Terms
User's content or activities on the Platform
User's violation of third-party rights
User's violation of applicable laws

12. TERMINATION

12.1 Termination by User

Users may terminate their account at any time by contacting customer support.

12.2 Termination by Company

We may terminate accounts for:

Violation of these Terms
Non-payment of fees
Fraudulent or illegal activities
Breach of content policies

12.3 Effect of Termination

Upon termination:

Access to the Platform ceases immediately
Data may be deleted after reasonable notice
Financial obligations remain in effect
Survival clauses continue to apply

13. DISPUTE RESOLUTION

13.1 Governing Law

These Terms are governed by the laws of India.

13.2 Jurisdiction

Any disputes shall be subject to the exclusive jurisdiction of courts in [City], India.

13.3 Alternative Dispute Resolution

We encourage resolution through:

Direct negotiation
Mediation
Arbitration under Indian Arbitration Act

14. COMPLIANCE AND REGULATORY

14.1 Media Laws Compliance

Users must comply with:

Press Council of India guidelines
Information Technology Act, 2000
Cable Television Networks Act
Other applicable media regulations

14.2 Data Protection Compliance

Compliance with IT Rules 2021
Personal Data Protection Bill requirements
International data protection laws where applicable

14.3 Tax Obligations

Users are responsible for their tax obligations related to platform usage and revenue generation.

15. FORCE MAJEURE

Neither party shall be liable for delays or failures due to circumstances beyond reasonable control, including natural disasters, government actions, or technical failures.

16. MISCELLANEOUS

16.1 Entire Agreement

These Terms constitute the entire agreement between parties regarding Platform use.

16.2 Severability

If any provision is found invalid, the remaining provisions continue in effect.

16.3 Assignment

We may assign these Terms; users may not assign without written consent.

16.4 Waiver

Failure to enforce any provision does not constitute a waiver.

17. CONTACT INFORMATION

State News AI
Bhopal, Madhya Pradesh, India
Email: [email protected]
Phone: +91 7000896472
Website: www.statenews.ai

18. ACKNOWLEDGMENT

BY CLICKING "I AGREE" OR BY ACCESSING THE PLATFORM, YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTOOD, AND AGREE TO BE BOUND BY THESE TERMS AND CONDITIONS.

Last Updated: 23 December, 2025

STATE NEWS AI: GRIEVANCE REDRESSAL POLICY

Effective Date: 23 December, 2025
Last Updated: 23 December, 2025

State News AI (“Platform”, “we”, “our”, “us”) is committed to providing a transparent, safe, and responsible platform for Clients (news portal/channel owners) and Users (visitors, readers).

This Grievance Redressal Policy outlines the process for addressing complaints and grievances relating to content, services, advertising, monetization, or data usage on our platform.

By accessing or using State News AI’s website, services, or portals, you agree to this Policy.

1. Appointment of Grievance Officer

As per the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021 and to comply with Meta API policies, State News AI designates a Grievance Officer:

Grievance Officer
Name: Mr. Gaurav Sharma
Email: [email protected]
Phone: +91 7000896472
Address: Bhopal, Madhya Pradesh, India

The Grievance Officer shall be the primary point of contact for complaints from users, clients, and regulatory authorities.

2. Types of Grievances Covered

Complaints may include but are not limited to:

Content-related issues
- Fake news, misinformation, or manipulated content.
- Hate speech, obscenity, defamation, or harassment.
- Political or election-related content without disclosures.
- Copyright infringement or unauthorized use of content.
User rights & privacy issues
- Misuse of personal data.
- Unauthorized advertising targeting.
- Breach of Privacy Policy.
Client-related issues
- Monetization disputes.
- Ad fraud, misleading promotions, or revenue misreporting.
- Portal/account suspension concerns.
Platform misuse issues
- Spam, fake accounts, or fraudulent activity.
- Technical or access-related grievances.

3. How to File a Complaint

Complaints can be submitted via:
- Email: [email protected]
- Online Form: [Provide grievance submission link]
- Written communication to the Grievance Officer’s address.
A valid grievance must include:
- Full name and contact details of the complainant.
- Description of grievance (with relevant links/screenshots).
- Supporting documents (if any).
- Declaration that the complaint is made in good faith.

4. Timelines for Resolution

Acknowledgment – Complaints will be acknowledged within 24 hours of receipt.
Review & Investigation – Complaints will be assessed within 7 working days.
Resolution – Final action/response will be provided within 15 working days of receipt.

If additional time is required, the complainant will be informed with reasons for delay.

5. Actions on Valid Complaints

Depending on the nature of the complaint, State News AI may:

Remove or disable access to unlawful or harmful content.
Suspend or terminate accounts of repeat violators.
Resolve monetization/revenue disputes.
Report violations to law enforcement or regulatory authorities.
Provide updates to the complainant on actions taken.

6. Escalation of Complaints

If the complainant is unsatisfied with the resolution, they may escalate the matter to:
- The Appellate Authority (as required by IT Rules 2021).
- Relevant legal or regulatory authorities (Press Council, MIB, etc.).

7. Client & User Responsibilities

Clients must maintain internal mechanisms to handle user complaints regarding their content.
Users must file complaints in good faith and not misuse the grievance process for false reporting.
False, malicious, or frivolous complaints may result in denial of grievance processing.

8. Transparency & Reporting

State News AI will maintain records of grievances for at least 180 days.
Regular compliance reports (including number of complaints received and actions taken) may be published publicly or shared with regulators if required.

9. Policy Updates

State News AI may update this Grievance Redressal Policy periodically to comply with legal, regulatory, or platform (Meta API) requirements. Updates will be posted with a revised “Last Updated” date.

10. Contact

For all grievance-related matters, please contact:

Grievance Officer – State News AI
Email: [email protected]
Phone: +91 7000896472
Address: Bhopal, Madhya Pradesh, India